Shipping Information

General Information

CanadaOnly.ca ships your package direct from Canada to anywhere in the world. We realize that delivery time and shipping charges are important considerations for our customers and we do everything we can to get your order to you as fast as possible and in the best condition. For this reason, glass and other breakable products are subject to a small mandatory packaging fee based on container size. This handling fee covers the cost of specialized packaging materials to prevent breakage. We re-use and recycle whenever possible without compromising the quality of the packaging we use to ship your order to you. As new, improved and more eco-friendly shipping products are available, we switch to them.

Order Processing

Our goal is to process and ship orders in 2-5 business days. Some orders may be delayed due to stock, distributor backorders or other factors. Stock information is not displayed on our website, but our Customer Service agents are always able to provide you with updated information regarding your order status and any delays it might be experiencing. Details on how to reach our Customer Care Team can be found on the Contact Information page.

Once your order is shipped you will be notified via email and provided with a tracking number, if available. Please be patient as the tracking number provided may take up to 48 hours to appear in the carrier’s system. Our customer service associates only have access to the information contained in the tracker and are typically unable to provide any additional details. Please also note that we are not able to alter or cancel orders once they have left our facility. Please see the sections below for shipping time estimates and additional information for your specific location.

Our Freshness Guarantee

We realize how important your food is to you and we want it to arrive fresh and packed with care. We guarantee a Best Before date at minimum one month from shipment date, or three weeks for potato chips. Additionally, with many products, we are able to accommodate requests for longer best before dates. You may contact us directly if you have a question or a special request regarding best before dating on your order.

If you find that your order was shipped within one month of its best before date (three weeks for potato chips), please don’t hesitate to contact our Customer Care team to arrange a refund or a reshipment. If you are able, please include a photo of the date stamp to expedite the process.

Canada

Delivery Time Estimates

Please remember that the shipping times given in the table below apply to shipping times only and do not include our order processing time (discussed above). These estimates are based on business days only; weekends and holidays should not be counted. While we do our best to provide accurate estimates, shipping times do vary and may not fall strictly within the estimated timeframe. Delivery times are not guaranteed unless explicitly stated.

Shipment MethodShipment Time Estimate
CanPar Standard GroundDelivery in 5-9 business days.
Canada Post Expedited ParcelDelivery in 1-4 business days.
Canada Post XpresspostDelivery in 1-2 business days.
Canada Post Priority Next A.M.Delivery by next business day. On-time money-back guarantee.*

*The shipping time is in addition to our order turn-around time which is normally 2-3 business days but may be longer. The money-back guarantee applies to the shipping time only and does not account for turnaround time

Free Shipping Offer Details

Free shipping is only available to Canadian destinations where standard ground shipping can be fulfilled and is not available in the Northwest Territories, Nunavut or The Yukon. We reserve the right to inform the customer of additional shipping charges where applicable. Customers will not be charged additional shipping after the checkout process without their prior approval. The minimum order for free shipping in Canada is $100.00 CAD.

Free shipping is via Canada Post Expedited Parcel or CanPar Standard Ground. The customer may indicate a preference in method but the final shipping method used is solely our discretion. Delivery times given for free shipping are estimates only and are not covered by our on-time shipping guarantees. The free shipping offer applies to new orders only and cannot be applied to old orders.

United States

Shipping Time Estimates

Please remember that the shipping times given in the table below apply to shipping times only and do not include our order processing time (discussed above). These estimates are based on business days only; weekends and holidays should not be counted. While we do our best to provide accurate estimates, shipping times do vary and may not fall strictly within the estimated timeframe. Delivery times are not guaranteed unless explicitly stated.

Shipment MethodShipment Time Estimate
CanPar Standard GroundDelivery in 5-9 business days. Transferred to UPS at the US border.
Canada Post Expedited Parcel USADelivery in 5 to 8 business days. Transferred to USPS (normal US mail) at the US border.
Canada Post Xpresspost USADelivery in 2 to 4* business days. Guaranteed on-time delivery.* Transferred to USPS (normal US mail) at the US border.
Canada Post Priority WorldwideDelivery by next business day 12:00pm. On-time money-back guarantee.* Transferred to USPS (normal US mail) at the US border.

*The shipping time is in addition to our order turn-around time which is normally 2-3 business days but may be longer. The money-back guarantee applies to the shipping time only and does not account for turnaround time

Flat-rate US Shipping Details

Flat-rate shipping is available on packages under 10 lbs (4.54kg). Parcels weighing more than 5bs (2.3kg) will have a small surcharge added to the shipping cost. We reserve the right to inform the customer of additional shipping charges where applicable. This includes, but is not limited to, orders that require special packaging and orders that are heavier than expected. Customers will not be charged additional shipping after the checkout process without their prior approval.

Orders with flat-rate US shipping are shipped via Canada Post Expedited Parcel USA, Canada Post Small Packet Air, or Purolator/Canpar Standard Ground for delivery 5-9 business days after shipment. The customer may indicate a preference in method but the final shipping method used is solely our discretion. Delivery times given for flat-rate shipping are estimates only and are not covered by our on-time shipping guarantees. Flat-rate shipping is applicable to new orders only and cannot be applied to old orders.

US Customs Information

While customs delays are rare, all orders may be opened and inspected at the discretion of the U.S. Customs officials. We cannot be held responsible for delays or minor damage caused in this manner. We comply with all US Customs regulations and policies to reduce the chance of delays as much as possible.

The Bio Terrorism Act requires all exporters of food to the United States to provide the Food and Drug Administration with Prior Notice of all food shipments. We are registered with the FDA and the necessary documentation is submitted with all orders. Due to the FDA prior notice submission and approval process, packages travelling to US destinations may be slightly delayed. This delay rarely exceeds one business days but may occasionally be slightly longer.

International

Shipping Time Estimates

While our shipping costs are normally very accurate, we do reserve the right to advise of extra shipping costs that occur when orders require multiple shipments, excessive weight or volume charges. International shipping time may sometimes vary from what is shown based on factors outside of our control. International parcels do not come with a delivery date guarantee unless explicitly stated.

Shipment MethodShipment Time Estimate
Canada Post Small Packet AirDelivery 6 days up to 2 weeks. Not trackable. This method of shipping is only available for packages less than 2 kg (~5 lbs).
Canada Post International Parcel SurfaceDelivery 4 to 6 weeks.
Canada Post International Parcel AirDelivery 6 days up to 2 weeks. This service is only available to countries that are not serviced by Xpresspost.
Canada Post Xpresspost InternationalDelivery between 4 and 10 business days. Guaranteed delivery time.*
Canada Post Priority WorldwideDelivery within 2 to 3 business days. On-time money-back guarantee.*

*The shipping time is in addition to our order turn-around time which is normally 2-3 business days but may be longer. The money-back guarantee applies to the shipping time only and does not account for turnaround time

Customs Information

All packages are subject to random checks by custom officials of all countries. While this may in some cases cause a delay in the arrival of the shipment, we cannot be held responsible for any delays as a result of this. Since import regulations vary for each country, please consult your customs office before placing your order. Your order must conform to the regulations of the destination country.

Lost, Missing or Damaged Orders

While it is rare, orders do occasionally get damaged or go missing during the shipping process. We guarantee delivery of every order and ship items via trackable methods whenever possible. Additionally, all of our shipments are covered by shipping insurance; insurance does not cover glass/ceramic products or damage from environmental factors

Missing Orders

If an order is not received, a claim will be filed with the shipping agency. After we receive confirmation from the shipping agency that the order has not been delivered, we will reship the order or issue a refund at your request. While we try to resolve all lost order concerns as soon as possible, we are unfortunately not able to proceed with reshipment or a refund until we confirm with the carrier that your order has been lost.

Damaged Orders

In the event of a package arriving damaged, you must contact Canada Only directly within three business days. If possible, please provide photos of the shipment. We also ask that our customers save the packaging in the event our shipping company would like a chance to verify the damage to the package.

We are not able to replace or refund orders that have been damaged due to environmental factors such as chocolate that has melted. To ensure the best condition of chocolate and other heat-sensitive products, please select Xpresspost delivery to an air conditioned facility where someone will be available to receive the package if these items are being shipped during the summer months and/or to geographic locations with warmer climates.

Undeliverable Orders

If an order is returned to us as undeliverable, it will be resent after the proper address is provided. Additionally, it is the customer’s responsibility to pick up their parcel when the carrier leaves notice that their parcel is ready for pickup at the local post office. Because merchandise returned to us as undeliverable cannot be used for other orders, we are not able to provide a refund on these items. If the original address provided with the order was incorrect or the parcel was not retrieved from the local post office, we will be more than happy to reship the items for an additional fee. If the order was undeliverable due to our error, we will reship the product at no additional cost to the customer.