Customers MUST contact us before sending any shipments back to Canada Only.
Damaged Orders
We take great care in packaging your order. Once a shipment leaves our facility, we have no control over the manner in which it is handled. For this reason, we are not responsible for damage resulting from the shipping process.
When products sold in glass containers (pickles, relishes etc.) are shipped, we wrap each item in bubble wrap and then pack them securely. In cases with large quantities of items, the glass items are shipped separately and an additional shipping charge may apply. Our shipping agent does NOT guarantee or insure items of glass or ceramic. For this reason we cannot replace these items if they are broken in shipment.
If your order is damaged, contact Canada Only as soon as possible. You may contact us via LiveChat, email (service@canadaonly.ca), or logging into your account on our website and sending us a message. In most cases, damaged items are covered by our shipping insurance.
In most cases, we will re-ship the damaged product as soon as possible.
For some orders, we need to receive approval from Canada Post before we are able to re-ship or issue refund the product ordered, which may cause a slight delay. Be advised that Canada Post may need to contact you to verify the damages to your shipment before we are able to proceed.
We reserve the right to refund the items from your order that were damaged in cases where re-shipping the product would be unreasonably expensive in comparison to the item being sent.
Cancellation and Refund Policy
Your order may only be cancelled before it ships. Some cancelled orders may be subject to a 35% restocking fee.
With the exception of damaged, lost, or incorrect items being shipped to the customer, full refunds can only be issued BEFORE your order ships. All requests for refunds or replacement of damaged or lost shipments MUST be made within 90 days of the initial order placement.